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We totally get that plans change. You can cancel up to 48 hours before check-in with no penalties. After that, we'll need to charge for one night. If you've booked a special package or during peak season, different rules might apply - just give us a ring and we'll walk you through it.

Absolutely! We're totally pet-friendly because we know your furry friends are family. There's a small daily fee of $50 per pet, and we ask that they're kept on a leash in common areas. We've got special amenities for them too - food bowls, beds, and treats. Just let us know when booking so we can prep the room.

Valet parking's available for $45 per night - yeah, downtown Vancouver parking can be a bit pricey. But here's the thing: our location's so central that most guests don't even need a car. We're right by transit, and our complimentary airport shuttle means you can skip the rental altogether.

Check-in starts at 3 PM and check-out's at 11 AM. But look, we're pretty flexible - if you need early check-in or late check-out, just ask. If the room's ready, we'll get you in sooner. And if you've got a late flight, we can usually work something out. No promises, but we'll do our best.

Oh yeah! Our rooftop restaurant's honestly one of the best parts about staying here. Amazing views of the city, killer food, and it's open for breakfast, lunch, and dinner. Room service is available 24/7 too if you'd rather eat in your pajamas - we won't judge. The bar stays open late on weekends if you wanna unwind with a cocktail.

That's literally what our concierge team lives for. They know Vancouver inside and out - best hiking trails, hidden restaurants, where to catch the sunset, you name it. Need tickets to a game? Whale watching tour? Reservation at that impossible-to-book restaurant? They'll make it happen. Just swing by the desk or give 'em a call.

All guests can use our fitness center anytime. The spa treatments - massages, facials, all that good stuff - those are extra but totally worth it. We've got packages that bundle treatments if you're planning a spa day. Pro tip: book ahead because it fills up fast, especially on weekends.

Yep, high-speed WiFi's completely free everywhere - rooms, lobby, restaurant, even the spa. We've got business travelers working from here all the time, so the connection's solid. If you need to print something or use a computer, we've got a business center too.