Privacy Policy

We're not out here selling your data to random companies. Here's what we actually do with it:

• Process Your Reservations: This one's pretty obvious - we need your info to book your room and handle check-in/check-out
• Communicate With You: Sending confirmation emails, updating you about your stay, or answering questions you've sent our way
• Improve Your Experience: If you've told us you prefer a higher floor or need hypoallergenic bedding, we'll remember that for next time
• Send Marketing Stuff: But only if you've said it's okay! We might email you about special offers or events at the hotel. You can opt out anytime
• Legal Compliance: Sometimes we're required by law to keep certain records, especially for international guests
• Prevent Fraud: We monitor for suspicious activity to protect both you and us from scammers
• Website Improvements: Analyzing how people use our site helps us make it better and fix any annoying bugs

Bottom line - we use your info to give you a great stay and keep our operations running smoothly. Nothing shady, promise.

Yeah, we use cookies - but not the chocolate chip kind. These are tiny files that help our website work better.

Types of Cookies We Use

• Essential Cookies: These keep the site functioning. Can't really turn these off without breaking things
• Performance Cookies: Help us see which pages are popular and where people are clicking
• Functional Cookies: Remember your preferences so you don't have to reset everything each visit
• Marketing Cookies: Track your browsing to show you relevant ads (you can disable these if they bug you)

Managing Your Cookie Preferences

Most browsers let you control cookies through their settings. You can block them entirely, though heads up - some parts of our site might not work as smoothly. If you're in the EU or certain other regions, you'll see a cookie consent banner when you first visit. Just choose what you're comfortable with.

We also use analytics tools like Google Analytics to understand visitor behavior. This data is anonymized and helps us figure out what's working and what needs tweaking.

We're not in the business of handing out your personal info like candy. But there are a few situations where we need to share it:

• Service Providers: Companies that help us run things - like payment processors, email services, and IT support. They're contractually obligated to keep your data secure
• Business Partners: If you book through a third-party site or travel agency, we'll share necessary details with them
• Legal Requirements: If the law says we have to hand over info (like to government agencies or in response to a court order), we will. But only what's legally required
• Business Transfers: In the unlikely event we sell the hotel or merge with another company, your data might be part of that transaction
• With Your Consent: If you've specifically asked us to share info with someone (like adding a guest to your reservation), we'll do that

We don't sell your personal info to advertisers or random third parties. That's just not how we roll.

We take security pretty seriously around here. Your info is protected with industry-standard measures:

• Encryption: All data transmitted through our site uses SSL/TLS encryption - that's the padlock you see in your browser
• Secure Servers: Our data is stored on protected servers with firewalls and regular security updates
• Access Controls: Only authorized staff can access guest information, and only when they need it for their job
• Regular Audits: We routinely check our systems for vulnerabilities and patch them ASAP
• Payment Security: Credit card processing is handled by PCI-compliant payment providers - we never see your full card details

That said, no system is 100% bulletproof. While we do everything we can to protect your data, we can't guarantee absolute security. If we ever experience a data breach that affects you, we'll let you know promptly and tell you what steps to take.

Your part: Keep your login credentials private and let us know immediately if you think someone's accessed your account without permission.

We don't hang onto your info forever - that'd be weird. Here's our retention policy:

• Booking Records: Kept for 7 years after your stay (mostly for accounting and legal reasons)
• Marketing Lists: Until you unsubscribe or ask us to delete your info
• Website Analytics: Typically retained for 26 months, then automatically deleted
• Security Footage: If applicable, stored for 30-90 days unless needed for an investigation
• Communication Records: Emails and correspondence kept for up to 3 years

Once we don't need your data anymore (and aren't legally required to keep it), we'll securely delete or anonymize it. If you want us to delete your info sooner, just ask - though we might need to keep some records for legal compliance.

It's your data, so you've got some control over it. Depending on where you live, you might have the following rights:

• Access: You can ask for a copy of the personal data we have about you
• Correction: If something's wrong or outdated, let us know and we'll fix it
• Deletion: Request that we delete your info (with some exceptions for legal requirements)
• Opt-Out of Marketing: Unsubscribe from promotional emails anytime - there's a link at the bottom of every message
• Data Portability: Get your data in a format you can use elsewhere
• Restrict Processing: Ask us to limit how we use your data in certain circumstances
• Object to Processing: You can say no to certain uses of your info, like marketing

To exercise any of these rights, shoot us an email at reservations@obsidrixempire.info or give us a call at +1 (604) 555-0188. We'll get back to you within 30 days.

If you're not satisfied with how we've handled your privacy concerns, you've got the right to lodge a complaint with your local data protection authority.

Our services aren't aimed at kids under 16, and we don't knowingly collect their personal information. If you're booking for a family with minors, that's totally fine - we just need the parent or guardian's info for the reservation.

If we somehow end up with data from someone under 16 without proper parental consent, we'll delete it as soon as we realize. Parents - if you think we might have your kid's info, please reach out so we can sort it out.

We're based in Canada, but some of our service providers might be located in other countries. This means your data could be transferred and processed outside Canada.

When we do transfer data internationally, we make sure there are proper safeguards in place - like standard contractual clauses or ensuring the receiving country has adequate data protection laws. Your info gets the same level of protection no matter where it ends up.

If you're visiting from the EU, UK, or other regions with strict data protection laws, know that we comply with those regulations even though we're a Canadian business.

Our website might have links to other sites - like local attractions, restaurants, or booking platforms. Just so you know, we're not responsible for their privacy practices.

Once you click through to another site, you're on their turf and their privacy policy applies. We'd recommend giving those a read too (we know, more privacy policies - but it's worth it to stay informed).

We might update this privacy policy from time to time - you know, as laws change or we add new services. When we make significant changes, we'll post a notice on our website and update the "Last Updated" date at the top.

If the changes are major (like affecting how we use your data), we'll send you an email heads-up if we have your contact info. Otherwise, it's worth checking back here occasionally to stay in the loop.

Continuing to use our services after we've updated the policy means you're good with the changes. If you're not cool with them, you can always close your account or stop using our site.